Sales Policy

Welcome to Bigtopic! We are committed to providing you with the highest quality flowers and exceptional customer service. Please read our Sales Policy carefully to understand our terms and conditions related to purchases, payments, shipping, returns, and refunds.

1. Ordering Process

  • Placing an Order: You can place an order directly through our website. Once you have selected your items and provided the necessary information, you will receive an order confirmation via email. Please review your order details carefully to ensure accuracy.
  • Order Confirmation: After placing your order, you will receive an email confirming that we have received your order. This confirmation does not guarantee acceptance of your order. If there are any issues with your order, such as product availability or payment issues, we will contact you as soon as possible.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. The price you see at checkout is the final price, including any applicable taxes and shipping fees.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payment is required at the time of purchase.
  • Billing Information: Please ensure that your billing information is accurate and up-to-date. Incorrect billing information may cause delays in processing your order.

3. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and same-day delivery where available. Shipping fees and delivery times will vary depending on your location and the chosen shipping method.
  • Delivery Times: We strive to deliver your flowers as quickly as possible. Delivery times are estimated based on your location and the availability of the products. Please note that delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions or carrier delays.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your delivery.

4. Returns and Refunds

  • Satisfaction Guarantee: We take pride in the quality of our flowers and want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 24 hours of delivery to discuss a replacement or refund.
  • Return Policy: Due to the perishable nature of our products, we do not accept returns. However, if your flowers arrive damaged or do not meet your expectations, please contact our customer service team, and we will work with you to resolve the issue.
  • Refunds: Refunds are issued at our discretion based on the nature of the issue. If a refund is granted, it will be processed within 5-7 business days and credited back to your original method of payment.

5. Cancellations and Changes

  • Order Cancellations: If you need to cancel your order, please contact us as soon as possible. Cancellations are only accepted before the order has been processed for delivery. Once the order is in the delivery process, it cannot be canceled.
  • Order Changes: If you need to make changes to your order, such as updating the delivery address or modifying the arrangement, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed.

6. Customer Service

At Bigtopic, your satisfaction is our top priority. If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team. We are here to assist you with any issues you may encounter.

  • Phone: 823-835-2742
  • Email: [email protected]
  • Address: 1600 Amphitheatre Parkway, Mountain View, US

7. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.